Travelling is a pleasure, but it can sometimes turn into a nightmare. There are quite a few people who, upon returning from a trip or upon arriving at their destination, lose track of their loved ones. luggage at the airport. Once they land, they head to the baggage claim carousel, but after a few hours of waiting, they begin to realize that the worst has happened.
Like a couple from Pisa who, for a trip to Indonesia She turned to the Justice of the Peace and the court of Pisa, obtaining a compensation of three thousand euros for “stress damage“. The two Tuscan tourists, as reported by the newspaper Il Corriere, boarded a flight from Florence to reach Jakarta, but the much-desired holiday turned into an ordeal. The flight was indeed registered 24 hours late for stopovers that did not go as planned and, after the final landing, their luggage had disappeared.
Nightmare vacation: luggage is missing
A journey that began under a bad star but ended well, even if twelve years later. Tired from a difficult journey, the couple could not immediately reach the hotel to freshen up, but spent hours filling out documents and forms to file a complaint for the loss of their luggage. When this misfortune happens in the first leg, it is even more complicated, because you find yourself far from home in a foreign country with nothing left.
Forced to go out to buy the bare minimum to be able to stay a few days in Jakarta, in constant contact with the company’s call center in the hope of receiving good news, the couple tried to still enjoy the vacation they had been planning for months. Eight days passed before anyone showed up and confirmed that the bags had been found.
Delayed baggage: what to do
Once back in Italy, the two men did so lawsuit against the airline and, after a few days, the final decision on compensation for the damage suffered arrived. The couple was entitled to 3,000 euros plus interest for the stress and inconvenience caused by the loss of their luggage. Indonesia.
When there is a delay in baggage delivery moral damage is compensable. Indeed, in addition to loss of material goods This event causes anxiety and stress in those directly involved and the law also takes this into account. There violation of the right of movement “understood as a limitation on freedom of movement resulting from the unavailability of personal effects during part of the stay abroad” has weight.
The judge Giuseppe Laghezza in fact, ruled in favor of the couple, doubling the total amount that the company had to compensate, with this statement: “It is indeed evident that they cannot help but have suffered significant psychological distress, due to the lack of timely availability of luggage containing their personal effects, so much so that they are forced to buy back part of the latter to meet their essential needs abroad”. However, the compensation had a biblical result, since the payment has taken place now, twelve years after that certainly “unforgettable” trip.